Return & Refund Policy

Last Updated: 2025/01/01

At Emeranthe, we want every beauty experience to feel special.

If something about your order is not quite right, we are here to help.

Return Eligibility

We accept eligible return requests within 30 calendar days of delivery.

For hygiene and safety reasons, standard returns must generally meet the following conditions:

• Products must be unused and unopened.

• Original seals, where applicable, must remain intact.

• Products must be returned in their original packaging.

• Proof of purchase must be provided.

Opened or used cosmetics are generally not eligible for change-of-mind returns, except where required by applicable law or where a product is defective or incorrect.

How to Start a Return

Please contact support@emeranthe.com before returning any item.

Include your order number, the product you would like to return, and the reason for your request.

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Please do not send items back without contacting us first.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the product arrived damaged, defective or incorrect, Emeranthe will provide an appropriate resolution and, where necessary, cover reasonable return shipping costs.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

We recommend using a trackable shipping service. Emeranthe is not responsible for return parcels lost before reaching the designated return location.

Damaged or Incorrect Orders

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect or incomplete, contact us within 30 days of delivery.

Include clear photos of:

• The product
• The packaging
• The shipping label
• The damaged or incorrect area

After review, we may offer a replacement, store credit or refund, as appropriate. We may not require a damaged product to be returned.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by law.

We aim to initiate approved refunds within 7 business days.

Your bank or payment provider may require additional processing time.

Exchanges

We do not currently offer direct exchanges. 

If you would like a different shade, please return your eligible product according to this policy and place a new order.

Non-Returnable Items

Certain products, including opened cosmetics, personalized products, and items clearly marked final sale, may not be eligible for change-of-mind returns, where permitted by law.

These restrictions do not affect applicable rights relating to defective or misdescribed goods.

RETURN ADDRESS

Approved returns may be sent to:

Shenzhen Junli Trading Co., Ltd.
Room 504, Plaza Building, No. 74 Baomin 1st Road, Jia'an Community, Xin'an Subdistrict, Bao'an District, Shenzhen

Contact Us

For questions about returns or refunds: