Frequently Asked Questions

Welcome to Emeranthe. We've gathered answers to a few common questions to make your experience as effortless as possible.

Orders

How do I place an order?

Simply select your favorite products and shades, add them to your bag, and follow the checkout instructions. Once your order has been successfully placed, you will receive an order confirmation email.

Can I change or cancel my order?

If you need to make a change, please contact us at support@emeranthe.com as soon as possible. We will do our best to accommodate your request before your order ships. Changes or cancellations cannot always be guaranteed once fulfillment has begun. Applicable legal cancellation rights remain unaffected.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information, where available.

Shipping & Delivery

Where does Emeranthe ship?

We currently ship to worldwide. Available delivery destinations and shipping rates are displayed at checkout.

How long will shipping take?

Orders are generally processed within 3 business days. Shipping usually takes approximately 7-30 days after dispatch, depending on your location and selected shipping method.

Returns & Refunds

What is your return policy?

We accept eligible returns requested within 30 days of delivery. For hygiene reasons, returned cosmetics must generally be unused, unopened, and in their original packaging, subject to applicable consumer protection laws.

What if my order arrives damaged or incorrect?

Please contact support@emeranthe.com as soon as possible, preferably within 7 days of delivery, with your order number and photographs of the issue. We will be happy to help resolve it. This reporting recommendation does not limit your legal rights.

When will I receive my refund?

Approved refunds are generally initiated within 7 business days after an eligible return has been received, inspected, and approved. Additional processing time may be required by your payment provider.

Our Products

How do I choose the right shade?

We recommend reviewing each product's shade description and available swatches. Please note that colors may appear slightly different depending on your screen settings and lighting.

Where can I find product ingredients?

Full ingredient information and applicable product warnings can be found on the individual product pages and packaging.

Are Emeranthe products suitable for sensitive skin?

Everyone's skin is unique. Please review the ingredient list and product warnings before use. If you have known sensitivities or allergies, consult a qualified healthcare professional.

Still Need Help?

Our Customer Care team is here for you.

Phone:+17045162397
Email: support@emeranthe.com
Shenzhen Junli Trading Co., Ltd.
Room 504, Plaza Building, No. 74 Baomin 1st Road, Jia'an Community, Xin'an Subdistrict, Bao'an District, Shenzhen